The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting needed accident/incident reports used to validate consumer claims. 

Responsibilities: 

A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, research various Law Enforcement Agencies’ websites for accident and/or incident reports and performs data acquisition and validation following strict business rules.  

Performs routine and recurring assignments such as compiling, and reviewing records 

Demonstrates attention to detail and a heightened sense of urgency in obtaining these records 

Public acquisition of records from one or more sources 

Maintain, update and terminate orders through Order Maintenance 

Maintain and update both internal and client databases 

Process and/or procure police reports online as part of order fulfillment 

Verify order information using internet tools such as maps and other lookup tools 

Perform outbound calls to Police Agencies to update order status, data validation and gathering 

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