FROZEN MANAGER — DUTIES & RESPONSIBILITIES Department Leadership & Operations Lead daily operations of the Frozen Foods Department to ensure full shelves, proper rotation, and strong merchandising execution. Maintain a clean, organized, and well‑faced department that meets all company presentation, freshness, and quality standards. Monitor product conditions, pull distressed or unsellable items, and maintain accurate stock levels. Ensure planogram compliance, ad set accuracy, and timely execution of promotional displays. Customer Service Provide exceptional customer service by greeting customers, offering assistance, and responding to product inquiries. Resolve customer issues professionally and promptly. Foster a positive shopping experience within the department. Inventory, Ordering & Merchandising Oversee ordering, receiving, and inventory control to maintain in‑stock conditions and minimize shrink. Verify accuracy of deliveries, ensuring correct quantities, temperatures, and product conditions. Implement effective merchandising strategies to drive sales and improve product visibility. Maintain pricing accuracy and ensure all signage is current and properly displayed. Compliance, Safety & Sanitation Ensure adherence to company policies and regulatory requirements, including: Food safety and sanitation Temperature logs and cold‑chain procedures OSHA and workplace safety regulations Shrink control and loss‑prevention procedures Maintain a safe working environment by reporting hazards and enforcing safety protocols. Team Leadership & Training Train, coach, and guide Frozen Department associates on product handling, stocking standards, and customer service expectations. Assign daily tasks and ensure timely completion of workloads. Support performance management through coaching, accountability, and skill development. Administrative Responsibilities Assist with scheduling, labor planning, production planning, and department budgeting where applicable. Communicate product needs, operational challenges, and performance updates to store leadership. Complete department checklists and required documentation accurately and on time. Other Responsibilities Uphold all company policies, procedures, and standards of honesty and integrity. Perform additional duties as assigned by the Store Director or Assistant Store Director.