About HSBC:

HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview:

To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan to assist all customer types covering Premier, Advance, Mass and Commercial Banking and assisting associates with approvals over their limit.

Duties Responsibilities:

Providing a personalized, friendly and efficientserviceProvide exceptional, efficient counter and salesservice for all customer segments, International wealth and premier banking (IWPB), Premier and CorporatePro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactionsMaking effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriateUpdating customer profile screens with details of customer contactWork closely with the sales floor to achieve the set sales performance expectationsComplete declarations forms properly and obtain clear and meaningful explanations on the source of fundComply with policy and regulations to get satisfactory audit report with nil repeated recommendationsAbide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations

About HSBC:

HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview:

To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan to assist all customer types covering Premier, Advance, Mass and Commercial Banking and assisting associates with approvals over their limit.

Duties Responsibilities:

Providing a personalized, friendly and efficientserviceProvide exceptional, efficient counter and salesservice for all customer segments, International wealth and premier banking (IWPB), Premier and CorporatePro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactionsMaking effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriateUpdating customer profile screens with details of customer contactWork closely with the sales floor to achieve the set sales performance expectationsComplete declarations forms properly and obtain clear and meaningful explanations on the source of fundComply with policy and regulations to get satisfactory audit report with nil repeated recommendationsAbide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations

Experience Qualifications:

Fresh Graduates are welcome to apply Knowledge of cashiering procedures and regulations is a plus Multitasking, and self motivated Knowledge of core products, account opening systems and Customer Relationship Management system is a plus Strong interpersonal and empathy skills Good decision making skills and proven ability to deliver accuracy and efficiency Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)

Experience Qualifications:

Fresh Graduates are welcome to apply Knowledge of cashiering procedures and regulations is a plus Multitasking, and self motivated Knowledge of core products, account opening systems and Customer Relationship Management system is a plus Strong interpersonal and empathy skills Good decision making skills and proven ability to deliver accuracy and efficiency Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)