Position Goal

Ensure the physician has adequate support and supplies with budget constraints in mind. Maintain the integrity of patient and employee confidentiality through superior customer service and managerial skills.

Position Responsibilities

Supervise and mentor office staff and support personnel. Maintain physician’s appointment templates. Liaison for all complaints internal and external. Communicate effectively with THC Billing Department, insurance companies, and patients regarding billing. Function as a backup for office staff and fill in for callouts as needed. Utilize online portals as directed by payor to obtain prior authorization. Order practice supplies to include office and medical supplies. Monitor office expenses. Code employee time and PTO, to include the distribution of time reports to employees. Coordinate physician meetings with local hospitals, facilities, etc. Coordinate accurate department scheduling. Maintain the call schedule/coverage. Keep and obtain all invoices and medical contracts with local companies for services provided and forward to main clinic finance office. Coordinate with Manager and Human Resources for any hiring or employee related needs Prioritize daily functions to produce a smooth-running facility by completing batch reports & submitting daily deposits. Obtain or request resources necessary for the completion of a task. Address any maintenance issues and complete requisition forms if necessary. Serve as customer service liaison for patient complaints. Also serve as Department liaison for the Manager of Office Services. Open/sort/distribute departmental mail. Answer/Return calls and voice mails timely within established timeframe. Conduct annual evaluations and employee assessments/disciplinary measures. Complete claims and post charges. Assist with special projects as needed.

Experience:

Required:

Two (2) years in a medical office setting.

Education:

Required:

High .School Diploma or equivalent.

Preferred:

Higher education in relevant field.

Special Qualifications:

Required:

Valid Driver’s License and satisfactory motor vehicle record (MVR) may be required. Must be able work extended hours and on the weekends. Must be able to work independently.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status