Hilton is a leading global hospitality company with a portfolio of 26 world\-class brands comprising over 9,000 properties in 141 countries and territories\. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100\-year history\. Named as the No\. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world\. Hilton Prishtina will be opening soon in Kosovo, bringing one of the world’s most respected hospitality brands to the market\. As part of this exciting pre\-opening phase, Hilton Prishtina is seeking motivated, professional, and service\-oriented individuals to deliver exceptional guest experiences and thrive in a dynamic, team\-focused environment\. A Front Office Supervisor supervises the activities managed at the hotel front desk, including check\-in/check\-out, Guest requests, concierge services and promotion of in\-house activities\. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments\. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: + Supervise Front Office operations during your assigned shift to a consistently high standard + Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events + Advise your shift team of any special events or VIP Guests in the hotel that day + Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work + Maximize sales revenues through up\-selling and marketing program + Manage Guest requests, inquiries, and complaints promptly and completely + Maintain the professional appearance of the Front Office with a focus on hospitality and Guest service **What are we looking for?** A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: + Front Office experience in the hotel, leisure, and/or retail sector + Strong commercial/business awareness and demonstration of sales capabilities + Calm, organized work ethic with the ability to prioritize and meet deadlines + Excellent supervisory, inter\-personal, and communication skills + A passion for delivering exceptional levels of Guest service + Fluency in Albanian is preferred It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + A relevant supervisory/management certificate/diploma or degree **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Front Office Supervisor Hilton Prishtina_ **Location:** _null_ **Requisition ID:** _HOT0C62W_ **EOE/AA/Disabled/Veterans**