At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.

Duties:

Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

· Ensures the strict control of room keys.

· Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.

· Coordinates all Repair and Maintenance and reports maintenance job orders.

· Understands rate structure and promotional rates available.

· Assists in making sure that all Andaz Doha Signature Guest Experiences have been implemented.

· Monitor daily performance of front office team members to ensure tasks are completed

· Able to handle guest’s complaints in a unique and respective manner

· Supervise and assist front desk team, if necessary.

· Submits all guests/colleague’s incident reports.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.

Duties:

Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

· Ensures the strict control of room keys.

· Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.

· Coordinates all Repair and Maintenance and reports maintenance job orders.

· Understands rate structure and promotional rates available.

· Assists in making sure that all Andaz Doha Signature Guest Experiences have been implemented.

· Monitor daily performance of front office team members to ensure tasks are completed

· Able to handle guest’s complaints in a unique and respective manner

· Supervise and assist front desk team, if necessary.

· Submits all guests/colleague’s incident reports.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Certification in related field preferred.

· 2-4 years of progressive customer service hotel experience

· Excellent communication, problem-solving, and interpersonal skills.

· Ability to operate in a fast-paced, dynamic environment.

· Previous experience with international hospitality brands preferred.

· Certification in related field preferred.

· 2-4 years of progressive customer service hotel experience

· Excellent communication, problem-solving, and interpersonal skills.

· Ability to operate in a fast-paced, dynamic environment.

· Previous experience with international hospitality brands preferred.