About Hyatt Regency Brisbane
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
We are looking for a Front Office Supervisor to join our Rooms Division team As a key leader within Front Office operations, you will play an essential role in creating warm, personalised guest experiences and ensuring seamless coordination across hotel departments. You will support Duty Managers in the smooth and efficient running of the Front Desk and lobby, lead by example during guest interactions, and help develop the capability and confidence of the Front Office team. Your focus will be on strong communication, hands‑on leadership, and ensuring every guest feels genuinely cared for.
The Role:
Lead and support daily Front Desk and lobby operationsCoordinate arrivals, departures, room allocations, VIP setups and crew requirementsManage guest inquiries, requests and concerns with professionalism and warmthEnsure smooth communication between all hotel departmentsAssist with check‑ins, check‑outs and reservations when requiredSupport service recovery and uphold Hyatt service standardsCoach, guide and develop Front Office team membersMaintain a visible, hands‑on presence to deliver exceptional guest serviceThe Person
Previous experience in guest services, hotel front desk, or customer support (preferably in hotels)Excellent verbal and written communication skillsStrong multitasking, problem-solving, and organizational skillsAbility to remain calm under pressure and handle guest concerns with professionalismFlexible availability, including weekends, evenings, and holidaysA positive, energetic attitude with a passion for hospitality.Unrestricted working rights in AustraliaPrevious experience with Opera is advantageousManual drivers license highly desirableThe Perks
Complimentary accommodation at Hyatt properties worldwideDiscounted accommodation for associates as well as friends and familyWellbeing Leave and Paid Parental LeaveComplimentary Headspace membership for Hyatt associatesComplimentary Employee Assistance Program available for colleagues immediate familyLearning and development opportunitiesAccess to hotel gym facilities10% discount with NIB Health insuranceUniform Dry-Cleaning serviceA career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces. Come join our hotels in a journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
Our values of Empathy, Integrity, Respect, Inclusion, Wellbeing and Experimentation are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at hyattregencybrisbane.com
About Hyatt Regency Brisbane
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
We are looking for a Front Office Supervisor to join our Rooms Division team As a key leader within Front Office operations, you will play an essential role in creating warm, personalised guest experiences and ensuring seamless coordination across hotel departments. You will support Duty Managers in the smooth and efficient running of the Front Desk and lobby, lead by example during guest interactions, and help develop the capability and confidence of the Front Office team. Your focus will be on strong communication, hands‑on leadership, and ensuring every guest feels genuinely cared for.
The Role:
Lead and support daily Front Desk and lobby operationsCoordinate arrivals, departures, room allocations, VIP setups and crew requirementsManage guest inquiries, requests and concerns with professionalism and warmthEnsure smooth communication between all hotel departmentsAssist with check‑ins, check‑outs and reservations when requiredSupport service recovery and uphold Hyatt service standardsCoach, guide and develop Front Office team membersMaintain a visible, hands‑on presence to deliver exceptional guest serviceThe Person
Previous experience in guest services, hotel front desk, or customer support (preferably in hotels)Excellent verbal and written communication skillsStrong multitasking, problem-solving, and organizational skillsAbility to remain calm under pressure and handle guest concerns with professionalismFlexible availability, including weekends, evenings, and holidaysA positive, energetic attitude with a passion for hospitality.Unrestricted working rights in AustraliaPrevious experience with Opera is advantageousManual drivers license highly desirableThe Perks
Complimentary accommodation at Hyatt properties worldwideDiscounted accommodation for associates as well as friends and familyWellbeing Leave and Paid Parental LeaveComplimentary Headspace membership for Hyatt associatesComplimentary Employee Assistance Program available for colleagues immediate familyLearning and development opportunitiesAccess to hotel gym facilities10% discount with NIB Health insuranceUniform Dry-Cleaning serviceA career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces. Come join our hotels in a journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
Our values of Empathy, Integrity, Respect, Inclusion, Wellbeing and Experimentation are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at hyattregencybrisbane.com