WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel.  Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A WORLD OF REWARDS

Hourly rate of £14.83Smart uniform provided and launderedFree and healthy meals when on dutyGrow your Career !Personal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramHigh street discounts: with Perks at WorkHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probationModern and inclusive Team Member’s area

 

Front Office Supervisor overlooks Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

 

What will I be doing?

Supervise accurate and efficient Reception operations including check in/out proceduresSupport Team Members in handling Guest requests and enquires to ensure a positive outcomeEnsure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departmentsEnsure a consistent, high level of customer serviceBrief your team on any events or VIP guests in the hotel that dayDrive sales revenues and promote hotel services and facilities for up-selling opportunitiesUnderstand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyAssist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and proceduresMonitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

 

What are we looking for?

Minimum 1 year reception experienceExperience supervising people and leading teams Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitted to delivering a high level of customer serviceExcellent grooming standardsAbility to work on your own or as part of a teamCompetent level of IT proficiency 

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company