Full Time Job Location
Jordan Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Administration & Secretarial Company Industry
Travel, Hotel & Tourism Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Front office supervisor - Mu00f6venpick Resort & Residences Aqaba
First impressions are everything! As a Front Office Supervisor, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our corporate social responsibility activities, like Planet 21 What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling Your experience and skills include: Service focused personality is essential; experience is an asset Prior experience working with Opera or a related system Fluency in English; additional languages are a plus Your team and working environment: Supervises and directs Front Office Agents to ensure guest satisfaction within the guidelines set by the pertaining standards. Monitors appropriate standards of conduct and all issues regarding the hotel employee handbook. Assists the Front Office Manager in controlling and maintaining records with regard to staffing levels, overtime, vacations, holidays and personal days. Reports all operation defects and guest related complaints or comments daily to the General Manager or Resident Manager in the absence of the Front Office Manager. Issues the reports to be sent to heads of department. Ensures training and inter-departmental cross training is carried out efficiently within the department and reports all findings to the Front Office Manager. Our commitment to diversity & inclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Additional informationYour team and working environment:
In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Apply Now