·Conducts shift briefings to ensure hotel activities and operational requirements are known ·Supervise front office operations during assigned shift including: oMaintenance of guest information oMaintenance of information about local events oCompile occupancy statistics oSupervise the use of public address system oSupervise group bookings oAssisting with serious complaints ·Supervise cashiering activities during shift including: oCash handling and banking procedure oDealing with irregular payments oInstructing staff in credit policies and facilities oInstructing staff in cash security procedures oCarry out debtor control oPrepare reports oSupervise the cashiering system ·Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs ·Take action to address these needs in order to exceed their expectations ·Create a positive hotel image in every interaction with internal and external customers ·Adhere to hotel brand standards ·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests ·Assist guests and escort them to locations within the hotel at their request ·Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs ·Maintain current Hotel information to be able to provide information to guests Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.