Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description What we offer; • An amazing team atmosphere • A one-of-a-kind (not your typical) hotel opportunity for you to work in! We have no outside guests or children. • 401K after only (90) days of employment if you are at least (21) years of age • Incredible medical/dental/vision/life/AD&D/ benefits for all FT employees that will start on the first of the month following your start date, if elected • Pyramid Cares Associate Relief Fund • Education reimbursement • Jury duty & bereavement pay • Insurance available for the FUR-Babies in your family • Up to (10) days of PTO for a FT employee on a yearly basis • (7) paid holidays for FT employees • Flexible schedules for all • Cross training in any and all departments • State of the art continued training through our online courses provided for free that will never be taken away from you even if you depart • Discounted pricing on food and beverage • Hotel discounts in some of the most beautiful boutique hotels across the United States that is always growing You can not go anywhere in the Indianapolis market to find a career like this! Come join our family at Pyramid Global Hospitality and help us give superior service to our Republic Airways family! Overview POSITION SUMMARY: Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality. ESSENTIAL FUNCTIONS: Handles guest check-ins and outs efficiently and in a friendly and professional manner. Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies. Resolve guest challenges and take appropriate action to ensure guest satisfaction. Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations. Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns. Assists with room types and selling strategies, rates and discounts. Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures. Provides the highest quality of service to guests at all times. Supervises Front Desk team to ensure service standards are being met Coordinates guests activities with other departments to ensure continuity of service. Perform all other duties as deemed necessary by management. Qualifications REQUIREMENTS: Excellent communication, organizational and customer service skills are required. Must be able to stand for the duration of a shift. Compensation Range The compensation for this position is $18.00/Hr. - $18.00/Yr. based on qualifications and experience.