A Front Office Supervisor ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback.

What will I be doing?

 

As Front Office Supervisor, you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Provide information, advice and booking services for a wide variety of Guest enquiries

Process and deliver messages for Guests

 

Plan, organize and control the daily operations of the Front Office Team to ensure the smooth operation of departmentStay current with all hotel services as well as daily VIP requests and special eventsRepresent the needs of the Team to others in the hotel

Train and the develop Team Members

 

Project a professional manner with an emphasis on hospitality and Guest service

 

Supervise Front Desk operations during your assigned shift to a consistently high standard

Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Advise your shift team of any special events or VIP Guests in the hotel that day

Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

Maximize sales revenues through up-selling and marketing program

Manage Guest requests, inquiries, and complaints promptly and completely

Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

 

Act in accordance with policies and procedures when working with front of house equipment and property management systems

 

What are we looking for?

 

Head Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a variety of different work situationsAbility to work on your own and as part of a teamKnowledge of the local areaPrevious experience managing a teamPrevious experience working in Reception in a hotel environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience managing a team

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!