A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

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As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\n\n\tSupervise the efficient operations of reception including check in/out procedures\n\tSupport team members in handling guest requests and enquires to ensure a positive outcome is achieved\n\tEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments\n\tDemonstrate a high level of customer service at all times\n\tAdvise team of any special events or VIP Guests in the hotel for events or for general accommodations\n\tUnderstand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties\n\tMonitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork\n\tMaximize room occupancy and use up-selling techniques to promote hotel services and facilities\n\tEnsure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties\n\tDemonstrate positive leadership characteristics, which inspire Team Members to exceed standards\n\tAct in accordance with fire, health and safety regulations and follow the correct procedures when required\n\tAct in accordance with policies and procedures when working with front of house equipment and property management systems\n\tFollow and adhere to company brand standards\n\tAssist other departments wherever necessary and maintain good working relationships with Team Members\n

What are we looking for?

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Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\n\n\tPrevious experience in a customer-focused industry\n\tDesire to progress within the Hospitality industry\n\tPositive attitude and good communication skills\n\tCommitment to delivering a high level of customer service\n\tExcellent grooming standards\n\tAbility to work on your own and as part of a team\n\tCompetent level of IT proficiency\n\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\n\n\tPrevious supervisory experience\n\tPrevious experience in the hotel industry\n\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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