As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Front Office Specialist – St. Charles Hospital
Job Summary:
The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.
Essential Functions:
Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatments
Ensure availability of resources, supplies, and equipment for scheduled services
Knowledge of all revenue cycle components, registration, billing, collections, and denials
Perform auditing to ensure documentation supports reimbursement
Education:
High School Degree or GED
Associate Degree related to Business (preferred)
Licensure/Certification:
Basic Life Support (BLS) – American Heart Association (preferred)
Training:
EPIC Electronic Health Record (EHR) (preferred)
Continued professional development specific to patient registration, scheduling and referrals
Experience:
Recent experience in acute care, home health, or provider office (required)
Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)
Skills & Abilities:
Working knowledge of office and clinical technologies to update electronic medical records
Ability to answer patient questions regarding their insurance, benefits, and billing
Effective phone management
Basic knowledge of health insurance
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com