We’re looking for a confident and guest-focused Front Office Shift Leader to supervise front office operations during assigned shifts. As part of the IHG family, you’ll lead the front desk team to deliver exceptional service, ensure smooth check-in and check-out processes, and resolve guest issues promptly. Your role is key to creating a welcoming first impression and ensuring guest satisfaction. **Key Responsibilities** Supervise and support front office staff during shifts to maintain high service standards. Oversee daily check-in, check-out, and guest registration processes. Handle guest inquiries, complaints, and special requests professionally and efficiently. Monitor front office operations and ensure compliance with IHG brand standards and policies. Assist with training and coaching front office team members. Prepare shift reports and communicate important information to management. Coordinate with other departments to resolve guest issues and ensure seamless service. Manage cash handling and billing procedures accurately. **Key Skills & Experience** Previous experience in front office operations, preferably in a supervisory role. Strong leadership and communication skills. Excellent customer service and problem-solving abilities. Ability to work efficiently under pressure and handle multiple tasks. Familiarity with hotel property management systems (PMS). Flexible to work shifts, including nights, weekends, and holidays. **At IHG, we care about our people and guests.** Join us and be part of a global family dedicated to delivering True Hospitality for Good. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.