**Description:** At Hyatt, we are turning jobs into careers, and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. Opportunity is calling to join our Front Office team at Australia's largest hotel. We are on the look-out for the following: **_Guest Service Officer_** _- Full Time_ **_Night All Rounder_** _- Part Time_ **_Groups Coordinator_** _- Full Time_ Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. **Benefits for working with Hyatt Include:** · After 90 days of service, 6-12 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs) · Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family · Reward and recognition programs · Learning and development opportunities · Fully laundered uniform · Discounted city parking **The Role:** As a Guest Service Agent, you will serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5-star standards. You will conduct a large volume of check-ins and check-outs, professionally handle complaints and be readily able to make recommendations to complement our guest's stay. You will deliver exceptional customer service to both internal and external guests and strive to create memorable experiences. As a Night All Rounder, you will be responsible for answering phone calls, welcoming and check-in of guests, delivering guest request amenities, assisting with housekeeping runner tasks, following up with room checks and moves, assisting in check-out procedures, including luggage handling and storage. The Night All Rounder will also assist the Night Auditor with daily financial audits and any ad hoc tasks assigned to them by the Manager on Duty. As a Groups Coordinator, you will deliver exceptional guest service while coordinating group reservations, billing, arrivals, and operational requirements across the hotel. Working closely with multiple departments, you will ensure seamless group experiences, manage enquiries efficiently, maintain accurate records, and support guest satisfaction through proactive service and strong attention to detail. **Our ideal candidates will possess:** · Previous experience in relevant area required for Guest Service Officer, Night All Rounder, or Reservation positions · Exposure to using OPERA system – highly regarded · Exceptional customer service and interpersonal skills · Ability to work in a high-volume and fast paced environment · Strong verbal and written communication skills · Excellent grooming and personal presentation · Valid Australian working rights · Availability to work across a 7-day rotating roster and 38 hours per week Quality care. Quality connections. Join Hyatt. **Primary Location:** AU-NS-Sydney **Organization:** Hyatt Regency Sydney **Job Level:** Full-time **Job:** Front Office **Req ID:** SYD003198 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.