· Scope and General Purpose of Job: Supervision of all Front Office Guest Services Only

· Responsible to: Director of Rooms

· This opportunity is open to an emerging leader within the Front Office.

· Sound experience as an Assistant Front Office Manager is preferred, and strong knowledge of systems, Global auditing, and technology systems

· Manages and oversees the preparation and updates of the Front Office Departmental Operations Manual.

· Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

· Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

· Ensures that Front Office associates also provide excellent service to internal customers as appropriate.

· Implements consistent guest recognition programmes and maintains a relevant guest history database.

· Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Maintains positive guest and colleague interactions with good working relationships.

· Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

· Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager/ Executive Housekeeper

· Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Scope and General Purpose of Job: Supervision of all Front Office Guest Services Only

· Responsible to: Director of Rooms

· This opportunity is open to an emerging leader within the Front Office.

· Sound experience as an Assistant Front Office Manager is preferred, and strong knowledge of systems, Global auditing, and technology systems

· Manages and oversees the preparation and updates of the Front Office Departmental Operations Manual.

· Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

· Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

· Ensures that Front Office associates also provide excellent service to internal customers as appropriate.

· Implements consistent guest recognition programmes and maintains a relevant guest history database.

· Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Maintains positive guest and colleague interactions with good working relationships.

· Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

· Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager/ Executive Housekeeper

· Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

Minimum requirements

3 years of experience in the same position

Pre-opening experience is preferable

Luxury background in resort and urban city

Excellent communication skills in both spoken and written English and Vietnamese

Minimum requirements

3 years of experience in the same position

Pre-opening experience is preferable

Luxury background in resort and urban city

Excellent communication skills in both spoken and written English and Vietnamese