Beach House Fort Lauderdale, A Hilton Resort is looking for a talented Front Office Manager to join the team!

Nestled just three miles from the vibrant restaurants and shops of Las Olas Boulevard, our stunning 374-room hotel offers the perfect blend of elegance and convenience. With 8,000 square feet of versatile indoor and outdoor event space from grand ballrooms to intimate boardrooms, we’re ready to bring your clients’ next event to life!

The ideal candidate will be a seasoned hospitality leader with at least three years of hotel front desk management experience. This role reports directly to the Assistant Director of Front Office. A background in lifestyle luxury is preferred. A passion for hospitality, strong financial acumen, proven leadership skills, and a drive to refine and elevate service standards are essential.

Shift Pattern: Full availability is required, including weekdays, weekends, and holidays, to support operational needs.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Go Hilton travel program: 100 nights of discounted travelAccess to your pay when you need it through DailyPayHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parentsDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certificationsFlexible shifts and days offComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home careMental health resources including free counseling through our Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationMonitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewardMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyEnsure compliance with Company standardsMeet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concernsInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsComplete audit procedures, as neededRecruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!