Company Description

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.

Avani+ Lanexang Vientiane Hotel set to open in Q2 2026 will bring contemporary style and Laotian flair to the heart of the capital, just minutes from Wat Si Saket, Vientiane Night Market, and Chao Anouvong Park. The hotel’s 197 guest rooms and suites will blend modern design with local touches, offering its guests the choice of four dining venues, including an international all-day dining restaurant, a western comfort food concept and bar, and a Southeast Asian fine-dining restaurant. Guests will enjoy Avani Spa with five treatment rooms, an Avani Fit fitness centre and studio, an outdoor swimming pool, and versatile event spaces including a ballroom for up to 320 guests.

Job Description

We are seeking a dynamic Front Office Manager to lead our guest‑facing operations and be part of the pre‑opening leadership team. This role is pivotal in shaping the guest journey, setting service standards, and building a motivated team culture from the ground up.

Key Responsibilities

Lead and inspire the Front Office team to deliver seamless, personalized guest experiences.Oversee daily operations including check‑in/out, reservations, concierge, and guest relations.Develop and implement SOPs tailored to the hotel’s brand standards and local market.Drive revenue through upselling, cross‑selling, and guest loyalty initiatives.Collaborate with Sales & Marketing, Housekeeping, and F&B to ensure flawless coordination.Manage departmental budgets, staffing, and scheduling to optimize efficiency.Recruit, train, and mentor team members, fostering a culture of excellence and empowerment.Act as the face of the hotel, handling VIPs, special requests, and guest feedback with professionalism.

QualificationsBachelor’s degree in Hospitality Management or related field.Minimum 3–5 years of Front Office leadership experience in upscale or luxury hotels.Proven ability to manage pre‑opening or transition projects is highly desirable.Strong knowledge of PMS systems and guest service technology.Excellent leadership, communication, and problem‑solving skills.Fluency in English required; Lao or other regional languages an advantage.Passion for hospitality and a hands‑on approach to guest service.Previous relevant experience in Southeast Asia strongly preferred.