Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Job DescriptionYou will oversee the day-to-day operations of the Front Office, maintaining Front Office, brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
QualificationsAt least 3-5 years of experience in a Front Office role with leadership experience in the hotel industry.Excellent communication and interpersonal skills, with the ability to manage and motivate a team.Exceptional guest service skills and a passion for providing an outstanding guest experience.Strong organizational skills with the ability to multitask and manage competing priorities.Financial acumen with experience in budgeting, reporting, and cost control.