**Description:** At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not just met – they are exceeded. **WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT HYATT vancouver downtown alberni?** + Extended Health and Dental benefits for you and your dependents 30 days after joining + Employer RRSP Matching Contributions + Paid medical days and personal days + Complimentary hotel nights and discounts at Hyatt properties around the world + Tuition reimbursement program and career development program, Leading@Hyatt + Wellbeing Programs such as Headspace **Hyatt Vancouver Downtown Alberni** is undergoing a multi-million-dollar redesign to elevate our guestrooms, residential-style lobby, public spaces, and spa, and will **transition to the Park Hyatt brand in 2026** . Our beautiful property is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as **Front Office Manager** . Reporting to the Director of Operations, the Front Office Manager (FOM) leads a diverse team including Assistant FOMs, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. You will lead all front-of-house operations to ensure, luxury-level guest service, managing staff, and maintaining high service standards. A high-end service-oriented mindset. As a high-visibility leader, you will model exceptional communication skills, responding swiftly to guest feedback and complaints with the grace and urgency required to guarantee total satisfaction. **Salary range: 82,000 - 87,000** **key responsibilitites** **Core Responsibilities:** · **Strategic Management** : Lead short- and long-term planning for Front Office operations, ensuring alignment with overall hotel goals. · **Financial Oversight** : Develop and recommend budgets and labor cost plans; diligently manage operations within approved financial parameters. · **Inventory & Revenue** : Optimize guest room inventory and maintain real-time knowledge of rates, packages, and promotions to maximize revenue. · **Service Excellence** : Ensure a continuous emphasis and focus on luxury service standards, particularly aligned with FORBES Travel Guide, Michelin Key, and AAA designations. · **Operational Integrity** : Ensure strict adherence to cash handling, security protocols, and safety standards; participate actively in the Health & Safety committee. **People & Culture:** · **Hyatt Brand Ambassadorship** : Coach and counsel colleagues to embody Hyatt Service Standards and the "Care" philosophy. · **Engagement & Development** : Drive positive Employee Engagement scores by creating reward programs and fostering a culture of professional camaraderie. · **Accountability** : Establish clear expectations and manage processes, holding the team accountable for agreed-upon timelines and service goals. · **Inclusion & Community** : Lead by example through active participation in the hotel’s DE&I initiatives and community events. **Collaboration:** · **Cross-Functional Communication** : Maintain seamless coordination with Housekeeping and external contracted partners to ensure operational flow. · **Hands-on Leadership** : Remain "floor-ready" to perform Front Office tasks alongside the team during peak periods to facilitate exceptional service. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. **Visa Requirements:** Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. **Qualifications:** **Qualifications** · Minimum 4 years of progressive Rooms Management experience, with at least 2 years in a senior management capacity. · Proven experience with hotel openings or major brand transitions is highly preferred. · Proficiency in using hotel applications · Fluency in a second language is a distinct advantage. · An entrepreneurial spirit with the ability to inspire and mobilize diverse teams toward excellence. · Adaptable to a schedule that reflects the needs of a 24/7 luxury operation, including mornings, evenings, weekends, and holidays. Being part of our Hyatt family means always having the opportunity to be yourself. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for as a team that learns and grows together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. Your perfect opportunity. At Hyatt, care is at the core of our purpose, to care for people so they can be their best. We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. **Primary Location:** CA-BC-Vancouver **Organization:** Hyatt Vancouver Downtown Alberni **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Front Office **Req ID:** VAN001626 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.