Are you ambitious, excited to make the best out every guest stay, and able to lead the Front Desk to the highest service quality one can imagine? Are you eager to learn and grow while working in an amazing team? Hilton Rotterdam is looking for you! 

What makes working at Hilton different?

Hilton Hotels & Resorts is one of the most well-known names in the hospitality industry. We know that when we invest in our Team Members, our guests and communities we will all benefit. It is why we are committed to providing industry-leading benefits that empower Team Members to be their best selves, in and outside of work, and creating meaningful personal and professional growth opportunities for all. We encourage our Team Members to find their passion to create their own journey to careers that are right for them.

What will I be doing?

As a Front Desk Manager, you will oversee the Front Desk Team which is the main connection between the guest, the hotel, and the various hotel departments. A Front Front Manager is responsible for managing the first impressions of our guests and, therefore has to perform the following tasks to the highest standards:

Oversee the entire Front Desk operation to maintain high standardsEvaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognized and that the Front Desk department operates with a sales attitude and promotes the hotel brand’s loyalty schemeMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet departmental objectives, work schedules, budgets, policies, and proceduresEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMaintain good communication and working relationships with all hotel departmentsMonitor staffing levels to meet cover business demandsRecruit, manage, train and develop the Front Desk team

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous managed a Front Desk team at a similar operation sizeBe an inspiring leader for the teamCommitted to delivering high levels of customer serviceGood communication skills and people management skillsWillingness to develop team members and selfFlexibility to respond to a range of different work situationsIn possession of a work permit for The Netherlands

What are the benefits when working at Hilton Rotterdam?

Up to 40 nights per year highly discounted rates (staff rate) in all Hilton Hotels Worldwide, including 50% discount on F&D in restaurants managed by HiltonUp to 70 nights per year highly discounted rates (Friends & Family rate) in all Hilton Hotels WorldwideExtensive development opportunities supported by our Learning & Development departmentTravel allowance according to policy of Hilton RotterdamFree use of hotel fitness facilities

Do you recognize yourself in the description? Apply here! We look forward welcoming you to the Hilton Family.