Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Administration & Secretarial Company Industry
Travel, Hotel & Tourism Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description Organize the hotel's Front Office Department, manage employees in this department in a harmonized and systematic manner, and ensure coordination between the Front Office Department and other departments. Perform duties according to the practices, group policies, operational instructions, and procedures identified by the Cluster General Manager or Hotel Manager. Ensure that the department's income and expenses are in line with the budget. Control the room distribution to keep daily and weekly occupancy rates at maximum and ensure optimum occupancy. Ensure that the department works flawlessly in line with the published procedures and Front Office instructions. Ensure that external correspondence is carried out without delay and flawlessly, and control such correspondence. Ensure that all guest and statistical records are kept in full. Investigate no-shows, discuss them with agencies, and, if necessary, invoice the no-shows. Inform other departments beforehand about VIP rooms and monitor the actions taken. Evaluate, together with employees, the suggestions, complaints, and criticism concerning the Front Office gathered from guest comments and take action for improvement. Ensure that other similar comments received from guests are submitted to senior management in writing. Share information with other departments about guest potentials and profiles. Be responsible for preparing the section related to the Front Office in the annual budget. Be responsible for the proper use of the cash advance and Master Keys charged to your responsibility. Attend other departmental meetings and trainings and the General Manager's meetings according to the hotel management calendar. Share decisions made in management meetings with department employees and ensure their implementation. Prepare daily, weekly, and monthly reports and submit them to the Assistant General Manager. Ensure that records required by hotel management and competent authorities are kept in a timely and orderly manner. Monitor the presentation of services undertaken in contracts with tour operators and inform the management team accordingly. Control the presentation of services listed in contracts and, in the event of any conflicts, inform the Sales Office and, if necessary, the respective tour operator in writing as agreed with the Assistant General Manager. Ensure that Front Office applications comply with administrative rules and legislation. Monitor official documents according to applicable rules. Monitor the performance of subordinates and conduct assessments at the end of the season. Be open to problems and suggestions from employees and find solutions. Plan and implement activities and events aimed at improving working techniques and building team spirit. Prepare future staffing plans. Deliver the best services and encourage colleagues in this respect, with awareness of the role that services offered to guests play in the sales and marketing of the facility. Make every effort to ensure maximum occupancy at the facility. Research the market status in the area, gather data, and submit it to the Assistant General Manager. Continuously liaise with managers, regional representatives, and chief tour guides of contract travel agencies. Establish good relationships with neighbouring hotels. Be responsible for preparing the training programmes of the Front Office Department and the training of employees in your section. Take part in the Emergency Response Teams and manage and deploy your own team. Anticipate that all activities and purchased equipment may impact the environment. Participate in all activities organized to protect biological diversity and share responsibilities to increase environmental knowledge and conduct necessary trainings. Promote minimum consumption of all supplies and equipment currently used (paper, printed materials, etc.). Implement necessary warnings and departmental trainings to save energy within the facility. Carry out decisions taken for saving energy. Assess environmental effects and energy efficiency of purchased equipment. Work to reduce environmental pollution and harmful effects to the environment and lead staff in this effort. Ensure safe handling, carrying, storing, and use of chemicals in accordance with laws, controlling and reducing chemical contamination. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. Qualifications Education: 4-year bachelor's degree. Experience: At least 7 years of related work experience or 2 years of work experience in a lower position with experience applying main principles and/or different methods. Foreign language: Sufficient level of English and Arabic to communicate effectively with guests and employees. Courses and training: Prior attendance in seminars and trainings in the related field. Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.). Skills: Knowledge and application of all services and product ranges in the related field. Understanding of other departments and processes affected. Expected to have expertise acquired through technical training and long-term work experience concerning methods, advanced techniques, special equipment, and work processes in the related field. Excellent command of guest profiles. Trains your team on these and instructs them on how to address guests. Additional information

Your team and working environment:
In one or two sentences, introduce the team, property, or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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