Grand Hyatt Ammanenjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms are equipped with an array of modern amenities and the latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

The Role

The Front Office Manager will be responsible to assist the Rooms Division Manager in delivering the brand promise by managing the Front Office operations for the hotel.

Asa Front Office Manager,you will be reporting directly to the Rooms Division Manager.

Key Responsibilities:

· Ensure that all Front Office associates deliver the brand promise and provide exceptional guest service at all times

· Maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

· Ensure that the arrivals list for the following day is checked, that all correspondence is reconciled with the arrivals, that VIP rooms are blocked, Suites allocated, amenities are set-up and that guest history is checked to ensure special requests, and group rates are checked and comments noted.

· Be fully conversant with all the hotel’s security procedures and Health and Safety matters.

· ability to identify priorities, solve problems, produce desired results and be accountable for commitments

· Ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction.

Due to local labor law restrictions, applicants must hold work authorization for Jordan, namely a Jordanian ID

With Hyatt, you will enjoy many great benefits:

· Complimentary stays at Hyatt hotels.

· Free Parking.

· Special and additional leaves / paid time-off.

· Medical and life insurance.

· Special employee discounts of the hotel services.

Grand Hyatt Ammanenjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms are equipped with an array of modern amenities and the latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

The Role

The Front Office Manager will be responsible to assist the Rooms Division Manager in delivering the brand promise by managing the Front Office operations for the hotel.

Asa Front Office Manager,you will be reporting directly to the Rooms Division Manager.

Key Responsibilities:

· Ensure that all Front Office associates deliver the brand promise and provide exceptional guest service at all times

· Maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

· Ensure that the arrivals list for the following day is checked, that all correspondence is reconciled with the arrivals, that VIP rooms are blocked, Suites allocated, amenities are set-up and that guest history is checked to ensure special requests, and group rates are checked and comments noted.

· Be fully conversant with all the hotel’s security procedures and Health and Safety matters.

· ability to identify priorities, solve problems, produce desired results and be accountable for commitments

· Ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction.

Due to local labor law restrictions, applicants must hold work authorization for Jordan, namely a Jordanian ID

With Hyatt, you will enjoy many great benefits:

· Complimentary stays at Hyatt hotels.

· Free Parking.

· Special and additional leaves / paid time-off.

· Medical and life insurance.

· Special employee discounts of the hotel services.

· 2 years of experience in the same position in a 5 stars hotel or 3-4 years of experience as Assistant Front Office Manager.

· Strong interpersonal and communication skills.

· Strong analytical and problem-solving skills.

· 2 years of experience in the same position in a 5 stars hotel or 3-4 years of experience as Assistant Front Office Manager.

· Strong interpersonal and communication skills.

· Strong analytical and problem-solving skills.