Hotel Introduction
Grand Hyatt Tokyo is a luxury hotel located in the heart of Roppongi, one of Tokyo’s most dynamic cultural and business districts.
As part of Hyatt’s global portfolio, we are known for delivering world-class hospitality with a focus on excellence and innovation.
Our hotel features award-winning restaurants, stylish rooms, and exceptional event spaces.
We offer a diverse and inclusive workplace where team members can grow and thrive.
Join us to be part of a passionate team creating unforgettable experiences for guests from around the world.
Program Overview
・6 months program
・Fulfill the brand promise and consistently deliver excellent guest service.
・Provide outstanding service to internal customers when needed.
・Be well-versed in the hotel’s products, services, and policies.
・Handle guest and internal inquiries and complaints politely and efficiently, ensuring satisfactory resolution.
・Maintain positive relationships with guests and colleagues.
・Personally ensure guests receive the best service during check-in and check-out.
・Accurately manage guest history and pre-register guests when necessary.
・Welcome and guide guests warmly as a Lobby Host.
・Greet VIP guests in the Andaz Lounge as a Lounge Host.
・Check amenities and room conditions for VIP arrivals.
・Share VIP guest information with all departments to ensure personalized service.
・Support the Guest Experience Team Leader and Manager with their tasks.
Program Highlights
- OJT for Front Office Operation
- To learn Japanese hospitality mindset " OMOTENASHI"
Hotel Introduction
Grand Hyatt Tokyo is a luxury hotel located in the heart of Roppongi, one of Tokyo’s most dynamic cultural and business districts.
As part of Hyatt’s global portfolio, we are known for delivering world-class hospitality with a focus on excellence and innovation.
Our hotel features award-winning restaurants, stylish rooms, and exceptional event spaces.
We offer a diverse and inclusive workplace where team members can grow and thrive.
Join us to be part of a passionate team creating unforgettable experiences for guests from around the world.
Program Overview
・6 months program
・Fulfill the brand promise and consistently deliver excellent guest service.
・Provide outstanding service to internal customers when needed.
・Be well-versed in the hotel’s products, services, and policies.
・Handle guest and internal inquiries and complaints politely and efficiently, ensuring satisfactory resolution.
・Maintain positive relationships with guests and colleagues.
・Personally ensure guests receive the best service during check-in and check-out.
・Accurately manage guest history and pre-register guests when necessary.
・Welcome and guide guests warmly as a Lobby Host.
・Greet VIP guests in the Andaz Lounge as a Lounge Host.
・Check amenities and room conditions for VIP arrivals.
・Share VIP guest information with all departments to ensure personalized service.
・Support the Guest Experience Team Leader and Manager with their tasks.
Program Highlights
- OJT for Front Office Operation
- To learn Japanese hospitality mindset " OMOTENASHI"
Qualifications
- Education: bachelor's degree or equivalent in hospitality/related field
- Language Skills: a good working knowledge of English and proficiency in local language is an advantage
- Experience: relevant internship work experience in hotel or hospitality operations is an advantage
- Skills: strong communication interpersonal skills, creative problem-solving, and cultural awareness
- Personal Attribute: passionate about hospitality, high adaptability resilience, and curious about global hospitality trends. Having interest in Japanese culture
Qualifications
- Education: bachelor's degree or equivalent in hospitality/related field
- Language Skills: a good working knowledge of English and proficiency in local language is an advantage
- Experience: relevant internship work experience in hotel or hospitality operations is an advantage
- Skills: strong communication interpersonal skills, creative problem-solving, and cultural awareness
- Personal Attribute: passionate about hospitality, high adaptability resilience, and curious about global hospitality trends. Having interest in Japanese culture