**Description:** You will be responsible to provide an excellent and consistent level of service to your customers. The Front Office - Host / Guest Serviceis responsible to contribute to the smooth and efficient running of the Front Desk / Concierge / Guest Service Center within the Front Office / Rooms Division. Must be able to speak mandarin. **Qualifications:** Ideally holds a relevant degree or diploma in Hospitality or Tourism Management, with a minimum of 2 years’ work experience in hotel operations. Excellent communication skills in English / Chinese, along with strong customer service and interpersonal skills, are essential. **Primary Location:** MY-12-Kota Kinabalu **Organization:** Hyatt Centric Kota Kinabalu **Job Level:** Full-time **Job:** Front Office **Req ID:** KOT000468 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.