**Your Day-to-Day** + As a **Guest Service Associate (GSA)** , you’ll be the first point of contact for our guests, creating memorable experiences by: + Welcoming and checking in guests with warmth and efficiency. + Managing guest bookings, handling payments, and ensuring smooth check-in/check-out. + Assisting with guest inquiries, requests, and local information. + Recognizing IHG One Rewards members and making them feel valued. + Handling guest issues with professionalism and care. + Working closely with colleagues to deliver seamless service. **What We’re Looking For** + At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred). + Excellent communication and problem-solving skills. + Tech-savvy with basic computer knowledge. + Fluent in local language (additional languages are a plus). + Flexible to work shifts, including nights, weekends, and holidays. + Positive attitude, passion for hospitality, and a team-player mindset. **What We Offer** + Competitive salary and benefits. + Uniform and meals on duty. + Global IHG colleague room discounts. + Learning, growth, and career development opportunities across IHG Hotels & Resorts. + A supportive, inclusive, and fun work environment. **Be part of something special – Join us at Holiday Inn Express® and help us deliver True Hospitality for Good.** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.