**Your day-to-day** As a **Guest Service Associate (Front Office)** , you’ll be the face of Holiday Inn Express®. From the first smile to the final goodbye, you’ll ensure our guests feel valued, welcomed, and cared for throughout their stay. **Key Responsibilities:** + Be the warm welcome that starts every guest’s experience. + Recognize and greet **IHG One Rewards members** and repeat guests. + Manage bookings, up-selling opportunities, and promote hotel facilities. + Handle **cash and credit transactions** accurately. + Check guests in and out smoothly, issue keys, and manage safety deposit boxes. + Stay one step ahead of guest needs by noting preferences and resolving concerns. + Assist with billing issues, local information, and liaise with management when needed. + Follow hotel **safety and security procedures** at all times. + Maintain a professional appearance as a **brand ambassador** . + Support colleagues with ad-hoc duties as required. **What we need from you** + **Education:** High school diploma required; Diploma/Degree in Hospitality is an advantage. + **Experience:** Minimum **1 year in Front Desk/Guest Service** role (hotel experience preferred). + Strong communication and **problem-solving skills** . + Fluency in the **local language** (additional languages are a plus). + Tech-savvy with good reading, writing, and basic math skills. + **Flexibility** to work night shifts, weekends, and holidays. + Physically fit – able to lift/push up to 23 kg when required. **What we offer** We’ll reward all your hard work with: + **8 days off per month** + **Duty meals** + **Uniform provided** + **IHG® room discounts worldwide** + **Learning & career growth opportunities** across IHG Hotels & Resorts You’ll join the **IHG family** , where we trust and support each other, celebrate differences, and deliver **True Hospitality for Good** every day. **About IHG & Holiday Inn Express** At **IHG Hotels & Resorts** , with 6,000+ destinations and 19 hotel brands, we bring our purpose of _True Hospitality for Good_ to life daily. Holiday Inn Express® is built on the promise of **Simple. Smart. Travel.** – everything our guests need for a great stay, without unnecessary fuss. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.