Front Office Duty Manager

About Hyatt Place London Heathrow Airport

Hyatt Place London Heathrow Airport offers a modern and convenient stay just minutes from Heathrow Airport, with excellent transport connections to central London.

The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings,conferencesand social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel.

Dining options include The Gallery, serving breakfast and dinner with a range of familiarfavouritesand seasonal dishes, and Coffee to Cocktails, offering relaxed all day dining,drinksand cocktails. Colleagues work in a fast paced and international environment welcomingtravellersfrom around the world.

Duties and responsibilities related to theFront Office Duty Managerrole

As Duty Manager, you will oversee daily front office operations and ensure an exceptional guest experience. This hands-on leadership role requires a strong presence on the floor, excellent communication skills, and a commitment to service excellence.

· Supervise all Front Office operations during your shift, ensuring smooth and efficient service.

· Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.

· Coordinate room allocations and arrivals based on guest preferences, status, and group needs.

· Monitor guest accounts, credit limits, and open folios for accuracy and compliance.

· Collaborate with other departments to ensure seamless service delivery.

· Take charge in emergency situations, ensuring guest and staff safety in line with Health Safety protocols.

· Support team development through feedback, coaching, and regular performance check-ins.

· Contribute to achieving departmental goals, including upselling, enrolments, and guest satisfaction KPIs.

· Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements.

Aboutyou

You’re a confident and service-driven professional with experience in Front Office leadership, ideally within a hotel environment. You have a strong working knowledge of front desk systems, excellent communication skills, and a calm, hands-on approach to problem-solving.

Benefits you will enjoy as a Front Office Duty Manager

· 12 complimentary nights a year across Hyatt Hotels worldwide 

· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start 

· Freemeals on duty in our colleague restaurant

· Uniform provided and laundered complimentary

· Headspace membership and access to our Employee AssistanceProgramme 

· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 

· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Nextsteps:Apply today forthisFront Office Duty Managerrole and start your journey with Hyatt Hotels

Front Office Duty Manager

About Hyatt Place London Heathrow Airport

Hyatt Place London Heathrow Airport offers a modern and convenient stay just minutes from Heathrow Airport, with excellent transport connections to central London.

The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings,conferencesand social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel.

Dining options include The Gallery, serving breakfast and dinner with a range of familiarfavouritesand seasonal dishes, and Coffee to Cocktails, offering relaxed all day dining,drinksand cocktails. Colleagues work in a fast paced and international environment welcomingtravellersfrom around the world.

Duties and responsibilities related to theFront Office Duty Managerrole

As Duty Manager, you will oversee daily front office operations and ensure an exceptional guest experience. This hands-on leadership role requires a strong presence on the floor, excellent communication skills, and a commitment to service excellence.

· Supervise all Front Office operations during your shift, ensuring smooth and efficient service.

· Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.

· Coordinate room allocations and arrivals based on guest preferences, status, and group needs.

· Monitor guest accounts, credit limits, and open folios for accuracy and compliance.

· Collaborate with other departments to ensure seamless service delivery.

· Take charge in emergency situations, ensuring guest and staff safety in line with Health Safety protocols.

· Support team development through feedback, coaching, and regular performance check-ins.

· Contribute to achieving departmental goals, including upselling, enrolments, and guest satisfaction KPIs.

· Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements.

Aboutyou

You’re a confident and service-driven professional with experience in Front Office leadership, ideally within a hotel environment. You have a strong working knowledge of front desk systems, excellent communication skills, and a calm, hands-on approach to problem-solving.

Benefits you will enjoy as a Front Office Duty Manager

· 12 complimentary nights a year across Hyatt Hotels worldwide 

· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start 

· Freemeals on duty in our colleague restaurant

· Uniform provided and laundered complimentary

· Headspace membership and access to our Employee AssistanceProgramme 

· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 

· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Nextsteps:Apply today forthisFront Office Duty Managerrole and start your journey with Hyatt Hotels