Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates
5 hours ago
Front Office - CID Admin (Emiratis)

Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job Description

Register and update guest information in the CID system in compliance with UAE regulations.

Scan and upload passports, visas, and IDs accurately and promptly.

Maintain updated records for in-house, checked-out, and no-show guests.

Coordinate with Front Office, Reservations, Concierge, and Security on guest data and flagged cases.

Ensure compliance with legal requirements and maintain confidentiality of guest information.

Operate and troubleshoot the CID–PMS interface; report system issues when required.

Prepare and submit daily CID reports to management.

Assist Front Desk operations during busy periods and support Night Audit guest data checks.

Stay updated on government regulations and participate in relevant training sessions.

Uphold hotel service standards and professional appearance at all times.

Qualifications

High school diploma or equivalent; hospitality-related qualification preferred.

Previous front office or administrative experience in the hotel industry is an advantage.

Familiarity with the UAE CID system and PMS (e.g., Opera) is preferred.

Strong computer literacy and data entry skills.

Excellent communication and interpersonal skills.

High attention to detail, accuracy, and confidentiality.

Ability to work under pressure and meet strict deadlines.

Fluency in English and Arabic, other languages is an advantage.

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