**Description:**  Assists in the smooth and efficient running of the Front Office Department within the Rooms Division.  Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.  Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.  Ensures that Front Office associates provide excellent service to internal customers as appropriate.  Assists to maximise associates productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.  Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.  Assists to ensure the punctuality and appearance of all Front Desk associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. **Qualifications:** + More than 3 years experience as a AFOM or similar in the 5 star international hotels. + Fluent English is a must. **Primary Location:** VN-13-Ha Long **Organization:** Hyatt Place Ha Long Bay, Bai Chay **Job Level:** Full-time **Job:** Front Office **Req ID:** HAL000029 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.