Please note - We can only application from candidates with Full Australian Working Rights 

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Located in the heart of Melbourne’s CBD, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne - Flinders Street is an ideal base for travellers. At DoubleTree our essence is “Simply Welcoming” and your position as a Front Office All Rounder will ensure that all of our guests receive a warm DoubleTree experience!

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What will I be doing?
As a Front Office All Rounder, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between our guests and the hotel. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:

\n\nEnsuring a reliable and friendly experience for all Guests. \nCompleting check ins/outs as well as managing guest requests and complaints\nProactively find ways to delight and excite our guests to ensure their stay is memorable\nAssist with concierge related duties such as knowledge of surroundings, booking taxis, courier services, tours & restaurants\nMaintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers\nMaximise sales revenues through up-selling and marketing programs\nPerform general incoming communication duties, including taking enquiries via telephone and electronic registration systems\nAssist with luggage and delivering guest amenities to rooms \n\n

 

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What are we looking for?

\n\nHave a friendly, bubbly and positive demeanour\nHave excellent personal presentation and communication skills\nRadiate a passion for delivering exceptional levels of customer service\nAbility to work a flexible, rotating roster, including weekends, public holidays, and overnights\nAdapt to learning new computer systems with ease\nAbility to work on your own and as part of a team\n\n

What will it be like to work for Hilton?
At Hilton, we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:

\n\nCompetitive wages with higher penalty rates than industry average\nUniform laundered by the hotel\nTeam Meals provided on each shift\nWorldwide travel discounts at unbelievable rates for you and your friends and family\n25% off Food & Beverage in the hotel Leadership training programs created in conjunction with Harvard Business School, to help further your career development\nEmployee Assistant Program & Mental Health Program\n\n