Job Requirements

As Front Office Agent (m/f/d), you will be the first point of contact for our national and international guests and play a key role in creating memorable first impressions.

With professionalism, warmth, and strong organizational skills, you will ensure smooth front office operations and accompany guests throughout their stay.

The Wasserturm Hotel Cologne, Curio Collection by Hilton, combines exceptional architecture with modern lifestyle hospitality and international brand standards — located in one of Cologne’s most iconic historic buildings.

Your responsibilities include:

Professional check-in and check-out of guests
Personal, phone, and written guest communication
Handling reservations and guest requests
Ensuring smooth daily Front Office operations
Close cooperation with all hotel departments
Working according to Hilton brand and quality standards
Supporting administrative tasks and daily closing procedures
Acting as a passionate host with strong guest focus


Work Experience
Completed hotel apprenticeship or first experience in Front Office operations
Friendly, professional, and service-oriented personality
Passion for hospitality and guest interaction
Strong organizational skills and reliable working style
Team player with flexibility to work shifts
Good German and English language skills, written and spoken
Experience with PMS systems, ideally PEP, is an advantage
Hands-on mentality and positive attitude
Strong service mindset and quality awareness


Benefits
Work in one of Cologne’s most unique and historic hotels
Be part of Hilton and the international Curio Collection brand
Hilton Team Member travel rates worldwide
Excellent career and development opportunities
Extensive Hilton training and learning programs
Motivated, international, and supportive team environment
Team events and employee activities
Discounted public transportation ticket
Employee benefits and partner discounts
Complimentary use of the hotel fitness area


Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.