Job Requirements

Rosetta Perugia Hotel Tapestry Collection by Hilton is looking for a Front Office Agent!

A Front Office Agent takes part in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?

As Front Office Agent, you will take part in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure accurate and efficient running of reception including check in/out proceduresRespond to Guest queries in a timely and efficient mannerEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of customer service at all timesUnderstand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesEnsure all Guest deliveries and messages are received effectively and efficientlyAct in accordance with fire, health and safety regulations and follow the correct procedures when requiredAct in accordance with policies and procedures when working with front of house equipment and property management systemsAttend appropriate training courses, when requiredFollow and adhere to company brand standardsAssist other departments wherever necessary and maintain good working relationships with Team Members

 

Work Experience

What are we looking for?

Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsAbility to work on your own and as part of a teamCompetent level of IT proficiency

 

Benefits

 What you can expect:

A salary in accordance with professional levelFull-time contractEmployee discounts on stays at Hilton Worldwide through the international Go Hilton travel programTeam building programmeAnnual team party and monthly team member forums

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.