Job description / Role Job Type
Full Time Job Location
Cairo, Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.

Responsibilities:

Greet and register guests, providing a warm and professional welcomePerform check-in and check-out procedures accurately and efficientlyHandle guest inquiries and requests promptly and courteouslyManage reservations and room assignments using hotel management softwareProcess payments and maintain accurate financial recordsAssist with currency exchange and safety deposit box servicesCollaborate with other departments to ensure guest satisfactionPromote hotel services and local attractions to enhance guest experienceAddress and resolve guest complaints in a timely and professional mannerMaintain a clean and organized front desk areaEnsure compliance with hotel policies and safety proceduresAssist with night audit duties when assigned to evening shiftsQualificationsPost-secondary education or relevant qualifications in hotel managementMinimum 2 years of guest relations experience, preferably in a four or five-star hotelStrong written and verbal communication skills in EnglishProficiency in hotel management softwareExcellent customer service skills with a friendly and professional demeanorAbility to work efficiently in a fast-paced environmentStrong attention to detail and organizational skillsFlexibility to work various shifts, including evenings, weekends, and holidaysBasic math skills for handling financial transactionsKnowledge of local attractions and services in CairoAbility to work cohesively as part of a teamCultural sensitivity and ability to work in a diverse environmentProblem-solving skills and ability to remain calm under pressureAdditional information

Your team and working environment:

A passionate and inspired team that creates unique experiences for all they meetWe recognize and celebrate our team and individual success

Hotel overview: Overlooking one of Cairo's most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt's corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa\u00e7ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical aspects of position (include but are not limited to):

Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs, and ramps

Visa requirements: Must be legally permitted to work in Egypt.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwideLearning programs through our academiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our corporate social responsibility activities, like Planet 21 About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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