**Description:** Join us for an incredible opportunity to join our Front Office team as our Customer Care Specialist for the Hyatt Regency Seattle, Hyatt at Olive 8, and Grand Hyatt Seattle! This unique position supports three distinct Hyatt hotels in downtown Seattle. Candidates must be excited to immerse themselves in three different brand experiences, while supporting our guests as a Customer Care Specialist. This position is intended to be on-call, for the summer season. The Customer Care Specialistis responsible for answering incoming calls to the property and must have good typing skills, a pleasant attitude and excellent phone demeanor. The Customer Care Specialist must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel. **The hourly rate range for the Customer Care Specialist is $25.20/hour to $26.72/hour. The starting rate for this position is $25.20/hour. For colleagues who have remained in this position with Hyatt for four years or more, the hourly rate is currently increased to $25.70/hour. If promoted to a lead role, this position offers $26.20/hour, and colleagues are eligible for $26.72/hour if currently working in a lead capacity with four years or more of Lead Customer Care Specialist experience with Hyatt.** As a colleague, we have you covered with awesome benefits and perks! **Benefits** · Medical insurance for you and your dependents for less than $115/month, after 30 days of employment · Dental Insurance · Vision Insurance · 401(k) & Retirement Savings Plan (RSP) · Basic Life Insurance · Short Term Disability Insurance · New Child Leave & Adoption Assistance · Paid Time Off + Full-Time Colleagues: · Vacation Time + 10 days (80 hours) earned upon completing 1-4 years of service + 15 days (120 hours) earned upon completing 5-9 years of service + 20 days (160 hours) earned upon completing 10 years of service + (2) Floating Holidays per year + (6) Paid Holidays per year + Regular Part-Time Colleagues: Pro-rated vacation hours earnedon 1-year anniversary based on average weekly hours worked during the previous 12 months of employment + Compassionate Leave + Seattle Paid Sick & Safe Time + Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year **Perks** · Employee Assistance Program · Free Uniforms and Cleaning of your Uniform · Discounted parking · Discounted Rooms at any participating Hyatt location starting on your first day of employment · Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service · Free colleague meals during shift · Hyatt Colleague discount program · Tuition Reimbursement · ORCA Pass subsidy _As a_ Great Place to Work in the U.S. (https://www.greatplacetowork.com/certified-company/1000120) _for twelve years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence._ _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste._ **Qualifications:** + A true desire to satisfy the needs of others + Refined verbal and written communication skills. + Open availability – including mornings, evenings, weekends, and holidays + Great and thorough attention to detail + Proficient in basic computer skills + Previous customer service experience preferred **Primary Location:** US-WA-Seattle **Organization:** Hyatt Regency Seattle **Pay Basis:** Hourly **Job Level:** On-call/Casual **Job:** Guest Services **Req ID:** SEA005374 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.