A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.
Responsibilities Why Is BP A Great Place To Work?What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balanceCome for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head officeBuild relationships and give back to your local communityBoston Pizza Scholarship Program *Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiativesA respectful culture and work environment where your feedback mattersFantastic reward and recognition programs
Requirements:
Open availability (evenings and weekends)Proserve and ReelFacts requiredPrevious managing experience (1-2years ideally)Ability to multi-task and work in a fast-paced environmentStrong leadership and decision-making skillsExcellent communication and customer service skillsBasic understanding of Food Safety requirementsEnforcing health, safety, and sanitation regulationsEnforcing AGLC policies and maintain a secure environment for staff and customersSkilled in conflict resolution and customer service recoveryMonitor financial performance, including labor costs, food costs, and revenue targetsProfessional, reliable and adaptable to change as it arises
What does a successful Front of House Manager look like?Leads by example and works "Shoulder to Shoulder" with team members and coaches in the momentDriven by professional development opportunities, and is consistently seeking new learning and skill-building moments Achieves goals through strong organizational skills and effective time managementBuilds relationships by finding common ground and working cohesively with all team membersCommitted to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progressMaintains a positive composure and thrives in a fast-paced environment Qualifications
Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!
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