A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists AGM with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.
Responsibilities Why Is BP A Great Place To Work?Flexible scheduling that supports work–life balanceCareer growth opportunities in-restaurant and at Head OfficeScholarship & leadership development programsRespectful culture where your feedback mattersReward & recognition programsWhat does a successful Front of House Manager look like?Leadership & Staff Management
Provide hands on support FOH team during shifts
Lead pre-shift meetings, assign duties, and provide on-the-spot coaching. Promote a respectful and motivating workplace
Assist with hiring, onboarding, and training new staff
Guest Service & Sales
Deliver exceptional service, resolve concerns quickly, oversee food and beverage quality, and drive upselling.
Engage with guests to build relationships that bring them back as regulars.
Operations & Organization
Perform opening/closing duties, handle cash/tips, and manage POS accuracy. Verify accuracy of discounts, voids, and discrepancies
Maintain FOH cleanliness and readiness (dining room, bar, expo, washrooms, patios)
Step in during peak hours or staff shortages to keep service smooth
Support vendor relations and ensure FOH equipment is functional
Inventory & Cost Control
Manage stock, reduce waste with proper rotation/portioning, and assist with accurate inventory counts and ensure accurate reporting
Health, Safety & Compliance
Enforce food safety, hygiene, and emergency protocols while ensuring equipment is functional.
Communication & Reporting
Share shift updates, improvement ideas, and collaborate with management on goals.
Social Media & Community Presence
Create engaging posts, reels, and videos to promote specials, events, and community presence.
Qualifications 2 years management experience in a franchise or corporate restaurant.Boston Pizza FOH experience strongly preferred.Pro-Serve, First Aid, and Food Safety certifications required.Strong leadership, problem-solving, and communication skills.Flexible to work evenings, weekends, and holidays. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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