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Job Description:We are looking for an experienced and motivated FOH Manager/ Cleaning Supervisor to join our team. You will manage and supervise soft facilities services, including cleaning, portering, front-of-house, and mailroom operations. This is a hands-on leadership role where you’ll ensure service standards are consistently met while supporting the General Services Manager to deliver excellence.
What you will do:Oversee the daily delivery of soft facilities management services.
Supervise and support a team of cleaners, porters, mailroom operatives, and front-of-house colleagues.
Ensure compliance with service level agreements (SLAs), KPIs, and contractual standards.
Build and maintain strong client and customer relationships.
Complete weekly KPI reporting and assist with audits.
Promote a safe, clean, and efficient working environment.
Handle stock, equipment, and resources responsibly.
Provide training, coaching, and cover for team members and managers when required.
What You Bring:Oversee the daily delivery of soft facilities management services.
Supervise and support a team of cleaners, porters, mailroom operatives, and front-of-house colleagues.
Ensure compliance with service level agreements (SLAs), KPIs, and contractual standards.
Build and maintain strong client and customer relationships.
Complete weekly KPI reporting and assist with audits.
Promote a safe, clean, and efficient working environment.
Handle stock, equipment, and resources responsibly.
Provide training, coaching, and cover for team members and managers when required.
What we offer:Training and professional development opportunities.
A supportive team environment.
Opportunities for career progression.
The chance to make a real impact in a visible, people-focused role.
A friendly and supportive work environmentWellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.Career Growth – Apprenticeships, learning tools, and development opportunities.Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.Join us and be part of a company that values its employees and offers real career growth opportunities.
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