About usDHL Supply Chain is a division of Deutsche Post DHL and is affiliated with DHL. Headquartered in Bonn, Deutsche Post has 510,000 employees.[3]\nIn 2016, DHL Supply Chain was primarily competing in strategic life sciences and healthcare, automotive and technology sectors of the market. The automotive sector, with its Lead Logistics Provider (LLP) service, has been shifting to China, India and Mexico as those countries become significant vehicle and parts manufacturers.[4] In Canadian and USA markets DHL Supply Chain operated under the name Exel until January 2016.Responsibilities

Daily Responsibilities

\n\nPoint of Contact: Serve as the main point of contact for IBM regarding system inquiries between CPPS and SeLECT.\nSystem Validations: Conduct daily system validations to ensure no abnormalities and that the system/integration with CPPS operates under ‘healthy’ conditions.\nAccount Management: Handle password resets, account unlocks, new user setups, extensions, deletions, and validations in various IBM systems (HPS, CPPS IMS, TSO, IDDE, etc.), SeLECT, WMOS, SDVT, Centiro, MySupplyChain Track&Trace.\nMaster Data Management: Manage address maintenance processes, CCQ, CST, and regular Part Master File maintenance with IBM.\nOut of Line Validation: Perform OoL validation and shipment corrections.\nOperational Troubleshooting: Address shipment and system corrections, including opening tickets.\nOperational Support: Answer operational questions, refer to existing work instructions, and advise on processes.\nIssue Troubleshooting: Handle long-term known issues, such as DHL LINK CC errors.\nIT Requests: Troubleshoot IT-specific requests, mostly end user-related.\nInventory Reconciliation: Align with inventory teams to ensure reconciliation is on track for all countries, addressing inventory corrections from operations that impact IBM.\nRequirements\n\n\n\n

 

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· Clear Communication: Ability to convey complex technical information to technical and non-technical stakeholders.

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· Active Listening: Skills in listening to user concerns and understanding their needs to provide effective solutions.

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· Analytical Thinking: Strong ability to analyze problems, identify root causes, and develop effective solutions.

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· Creativity: Innovative approach to solving complex and recurring issues.

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· Teamwork: Ability to work well within a team, including cross-functional teams, to achieve common goals.

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