Albertsons-Safeway's Northern California Division has an opening for a Front End Operations Specialist.

Provide positive and proactive leadership and instruction in customer service, compliance, and operations. Responsible for enhancing customer service experience across all stores. Oversee the implementation of customer service initiatives. Ensure compliance with company policies, procedures, and applications in the front-end.

Responsibilities

Promote an enhanced guest experience culture among Division staff and store associates. Direct and monitor store service performance using tools like Power BI/Retail Cockpit for NPS, GS1, and Everseen. Provide coaching and training to improve store customer service performance. Establish clear objectives with accountability commitments. Assist with Grand Openings, Re-Grand Openings, Show and Tells, and Corporate Walks in division area for store meetings and events. Communicate customer expectations and opportunities. Develop Division plans and metrics to exceed customer expectations. Measure Division performance against plans and metrics. Responsible for service content in the weekly huddle topics. Participate in Division, Area, and store meetings, providing verbal and written communication to division and store personnel. Train and mentor staff. Plan and facilitate the ongoing development of Front End Managers, Bookkeepers, Administrative Assistants. Implement and measure the Company’s Core Values through team building, and communication across all departments. Ensure compliance with company policies and procedures, including cash management, retail integrity, and adherence to state and federal regulations. Oversee all advertisements ensuring promotional information is supported by the Host pricing system and POS Systems.

Salary range is $69,600 to $90,500 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. 


Knowledge & Experience

Education Level: Bachelor’s degree in business, finance, or a related field, or at least 5 years’ experience in retail store operations preferred.  

Experience Level: Experience as an Assistant Store Director or Department Manager is helpful.

Skills and Experiences

Financial acumen and analytical skills combined with attention to detail. Thorough knowledge of front-end work methods, fund handling, and scanning procedures. Understanding of company scanning and price maintenance support application systems and practices. Previous experience in retail store operations with a strong background in scan coordination procedures and methods, preferably with a Retail Scanning Company. Complete knowledge of front-end company policies and procedures. Ability to complete store bookkeeping duties. Ability to work effectively in a team environment and build relationships. Excellent verbal and written communication skills to interface with personnel at all levels. Proficiency in PC skills and desktop applications (Word, Excel, PowerPoint). Analytical ability.

Travel Requirements: 75%-80%

Physical Environment

Most work is performed in a temperature-controlled office or retail store environment. Store visits involve regular standing, walking, climbing stairs, and movement around machinery and hazardous equipment, as well as backstage receiving and production areas. Incumbent may sit for long periods at a desk or computer terminal. Use of calculators, keyboards, telephones, and other office equipment is required during the normal workday. Stopping, bending, twisting, and reaching may be required to complete job duties.

 

Why You Will Choose Us
Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits, including:

Competitive wages paid weekly Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off, including vacation, holidays, sick pay (for eligibility requirements, please visit myACI Benefits: https://myaci-benefits.com) Leaders invested in your training, career growth, and development An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values
We put people first: Our associates are the connection to our customers and communities.  We care for their well-being and invest in their personal and professional growth.

We are customer driven: We care about our customers and make decisions based on what’s best for them.  We are empowered to make a positive impact – big and small – in our customers’ lives.

We value different perspectives: We encourage open dialogue and healthy debate.  We make better decisions when everyone’s voice is heard.

We raise the bar: We stay curious and challenge the status quo to continually innovate and improve how we serve our customers and communities.

We act as owners: We act with integrity, pride, and passion.  We hold ourselves accountable, anticipate customer needs, and engage others constructively to deliver results that matter.

We are one team: We value teamwork and camaraderie.  We build relationships and recognize each other’s contributions.

We build belonging: We know a diverse and inclusive workforce is built on a foundation of courtesy, dignity, and respect.

We are committed to a healthy future: We work together and build partnerships to support our communities and the planet we share.

About Us
Albertsons-Safeway's Northern California Division office is located in Pleasanton, CA and supports the retail operations of 284 retail stores in northern California, northwestern Nevada, and Hawaii. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor! Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Albertsons Companies is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.