PURPOSE:
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of 
customer first, second to none. Manages and schedules duties of Front-End Clerks, Courtesy Clerks, Customer Service 
Clerks, Head Clerks, Bookkeepers, and all other Front-End Management. Oversees the completion of daily cash, 
balancing, reconciliation, and payroll reports, while supporting store sales and overall operating plan.
 

DUTIES ANDRESPONSIBILITIES:
• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles
customer relations in a positive manner, including effective resolution of customer complaints. Promotes Company’s philosophy
of personalized service.
• Provides fast, friendly, courteous, and excellent customer services, handles customer relations, performs checking duties and
supervisor functions on cash registers when necessary and engages in suggestive selling and other sales techniques. Serve as
overflow cashier, as necessary.
• Directs and supervises front end activities including monitoring customer traffic and service level, coordinates, and implements
front end and service programs, ensures cleanliness, safety and appearance of Front-End physical area, and monitors
inventories and ordering Front End supplies and merchandise. Ensure front end is operational and that it projects a positive
image.
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills,
approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system
emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other
emergencies.
• Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end, and courtesy
clerks and monitor their compliance. Supervises employees assigned, makes recommendations for employment status changes
and discipline to the Store Director.
• Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Responsible for compliance with company policies, procedures, and applications in the Front End.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.