Front End Engineer II, Devices Sales & Customer Experience			
		Amazon.com
			
			
						
			
				The Amazon Devices Core Shopping team is looking for a FEE to work on reshaping retail website experiences for Amazon Devices, by defining widget building framework on a Devices owned platform, and by building elevated/next-generation customer experiences - more specifically on our detail and store front pages.
About Us:
The Device Sales and Customer Experience (DSCX) organization plays a pivotal role in driving the success of Devices and Services, including Amazon Echo & Alexa products, Fire Tablets, Kindle E-readers, Fire TV products, and more. At the core of our responsibilities is the onsite shopping experience, where the team owns the worldwide technology powering the detailed product pages. We also manage the warranties and trade-in/pre-owned businesses, ensuring a seamless customer journey. The focus is on driving incremental sales through personalization, multivariate testing, bundles, upsells for devices and accessories, and installment options. This helps maximize revenue opportunities and cater to diverse customer preferences. Beyond the onsite experience, we are also responsible for creating a best-in-class online subscription experience for subscription-based services. This includes developing an engaging and user-friendly interface to enhance customer satisfaction and loyalty. To streamline operations, we oversee marketing automation, improving efficiency and reducing manual workloads. Finally, we own data services, ensuring regulatory compliance and delivering comprehensive cross product line and cross-channel analytics. This data-driven approach empowers us to make informed decisions and optimize our offerings.
			
			
			
			
			About Us:
The Device Sales and Customer Experience (DSCX) organization plays a pivotal role in driving the success of Devices and Services, including Amazon Echo & Alexa products, Fire Tablets, Kindle E-readers, Fire TV products, and more. At the core of our responsibilities is the onsite shopping experience, where the team owns the worldwide technology powering the detailed product pages. We also manage the warranties and trade-in/pre-owned businesses, ensuring a seamless customer journey. The focus is on driving incremental sales through personalization, multivariate testing, bundles, upsells for devices and accessories, and installment options. This helps maximize revenue opportunities and cater to diverse customer preferences. Beyond the onsite experience, we are also responsible for creating a best-in-class online subscription experience for subscription-based services. This includes developing an engaging and user-friendly interface to enhance customer satisfaction and loyalty. To streamline operations, we oversee marketing automation, improving efficiency and reducing manual workloads. Finally, we own data services, ensuring regulatory compliance and delivering comprehensive cross product line and cross-channel analytics. This data-driven approach empowers us to make informed decisions and optimize our offerings.
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