Front End Engineer, Amazon Connect Customer Profiles
Amazon.com
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Do you have a passion for innovating and building world-class customer-facing user interfaces? Do you want to work closely with a talented team of engineers, product managers, and UX designers to design and build customer experiences that solve critical use cases for our customers? If so, then come join us today!
We are looking for passionate and talented Front-end Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be part of a fast-growing business, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
Key job responsibilities
* Solve front-end engineering problems, applying appropriate technologies, UX patterns and best practices.
* Use common user interface design patterns to decrease friction between the customer and software.
* Instrument software with real user metrics (e.g., taps/clicks, feature interaction, performance, fatals) to provide data and protect the customer experience by using alarms and monitors.
* Proficient with debugging, profiling, and analysis tools used to support front-end applications
* Focus on operational excellence, constructively identifying problems and proposing solutions
A day in the life
* Participate in bi-weekly sprint planning
* Attend daily standups with the team
* Attend weekly operational meeting, lunch n' learns, and career coaching 1 on 1's with your manager
* Communicate weekly on project statuses
* Schedule and participate in project meetings and reviews with UX, PM, and Engineering stakeholders
* Contribute feature code and conduct code reviews for your teammates
* Have Fun! Attend weekly team events to connect and build strong working relationships
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Do you have a passion for innovating and building world-class customer-facing user interfaces? Do you want to work closely with a talented team of engineers, product managers, and UX designers to design and build customer experiences that solve critical use cases for our customers? If so, then come join us today!
We are looking for passionate and talented Front-end Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be part of a fast-growing business, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
Key job responsibilities
* Solve front-end engineering problems, applying appropriate technologies, UX patterns and best practices.
* Use common user interface design patterns to decrease friction between the customer and software.
* Instrument software with real user metrics (e.g., taps/clicks, feature interaction, performance, fatals) to provide data and protect the customer experience by using alarms and monitors.
* Proficient with debugging, profiling, and analysis tools used to support front-end applications
* Focus on operational excellence, constructively identifying problems and proposing solutions
A day in the life
* Participate in bi-weekly sprint planning
* Attend daily standups with the team
* Attend weekly operational meeting, lunch n' learns, and career coaching 1 on 1's with your manager
* Communicate weekly on project statuses
* Schedule and participate in project meetings and reviews with UX, PM, and Engineering stakeholders
* Contribute feature code and conduct code reviews for your teammates
* Have Fun! Attend weekly team events to connect and build strong working relationships
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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