Essential Duties and Responsibilities:
- Answer incoming calls, verify callers, and route to the appropriate individual or department.

- Follow established disclosure guidelines and verify caller authorization when providing information.

- Process requests received via fax, email, and online portal.

- Use computerized system for tracking, information gathering, and/or troubleshooting as needed.

- Meet established performance metrics for call handling, quality, and customer satisfaction.

Job-Specific Essential Duties and Responsibilities:- Operate telephones to receive incoming calls and direct to the appropriate individual or department accordingly. - Types memorandums or correspondence and maintains electronics files, and answers routine inquiries by email.- Perform paging over the intercom system and make announcements. - Ensure visitors are properly signed in and badged, and escort visitors that do not have the proper security access level for the facility.- Perform daily security protection functions in accordance with the NISPOM 32 CFR § 117.- Reports to the Department head or Team Lead.  Minimum Requirements

- High School diploma or equivalent with 12 months of customer service experience.

- May have additional training or education in area of specialization.

Job-Specific Minimum Requirements:- High school diploma or equivalent with 1 years experience. - Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process- Computer proficiency and working knowledge of MS Office applications. - Perform with confidentiality and attention to detail. - Excellent written, oral, and interpersonal communication. - Must be reliable, dependable, and adhere to established schedule/shifts. -Physical Requirements: Position requires the ability to sit for extended periods of time.
Preferred Skills and Qualifications: - Ability to work as part of a team. - Problem/situation analysis. - Detail oriented.  - Attentiveness.  - Experience working in the Government services industry is preferred.
#FEDDODBPS #techjobs #clearance EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.