JOB SUMMARY The Front Desk Representative manages the front desk daily operations and as the first point of contact, plays a key role in creating a positive first impression on our guests. Must be able to work from the Main location (Queens) and the Branch location (Midtown East) $20.50 per hour RESPONSIBILITIES + Manage and direct incoming calls. + Welcome visitors and staff. Check in prospects with appointments. Make/change/manage appointments. + Provide information about the school, locations, addresses, and hours of operation. + Ensure that prospective students are provided with expeditious and professional service. + Direct students and visitors to the appropriate office or location. + Coordinate with the facilities team to ensure the lobby area is clean and neat. + Perform clerical duties such as data entry, filing, photocopying and scanning. + Maintain logs. + Collaborate with other departments to support student success. + Run daily reports using Salesforce, Excel and other platforms. + Ensure that the area has all the needed supplies and materials and that the equipment is working properly. + Sort and distribute daily mail and handle outgoing mail. + Update appointment statuses in school systems. + Adhere to safety and security protocols. + Attend meetings and participate in professional development activities. QUALIFICATIONS + Minimum 1-year front office experience in a high-volume environment. + Post-Secondary Education experience a plus. + High School Diploma or Equivalent. + The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.