**Additional Information** **Job Number** 26008526 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Ankara, Kizilirmak Mah. Muhsin Yazicioglu Cad. No: 1 Sogutozu, Ankara, Türkiye, Türkiye, 6520 VIEW ON MAP (https://www.google.com/maps?q=JW%20Marriott%20Hotel%20Ankara%2C%20Kizilirmak%20Mah.%20Muhsin%20Yazicioglu%20Cad.%20No%3A%201%20Sogutozu%2C%20Ankara%2C%20T%C3%BCrkiye%2C%20T%C3%BCrkiye%2C%206520) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **CANDIDATE PROFILE** + Fluency in Turkish & English is a must + Bachelor degree in related major + At least 3 years Front Office experience in a managerial position + Opera PMS knowledge is an asset **POSITION SUMMARY** Assists the Assistant Front Office Manager and Front Office Manager in administering front desk functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. + Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. + Develops specific goals and plans to prioritize, organize, and accomplish your work. + Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. + Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. + Responds to and handles guest problems and complaints. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.