Benefits: Competitive salary Flexible schedule Opportunity for advancement Training & development Front Desk / Customer Service Representative (Part-Time)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (weekday afternoons and weekends required)

About Us – British Swim School Lake Nona:

British Swim School isn’t just about swim lessons—we teach life-saving water safety skills that serve families for life. We’re looking for a friendly, outgoing, and organized Front Desk team member to help us deliver an exceptional experience for every family who walks through our doors.

Position Summary:

As the first point of contact, you’ll be the face of our swim school—welcoming families, managing registration, supporting sales, and keeping our front-of-house operations running smoothly. This role is ideal for someone who enjoys customer service, thrives in a dynamic environment, and wants to make a difference in children's lives.

Key Responsibilities:

🛎️ Customer Service & Communication

Warmly greet families, answer questions, and ensure a welcoming experience

Manage check-in procedures and communicate student updates to instructors

Handle incoming calls, emails, and walk-ins with a professional, helpful attitude

Make outbound calls to leads and prospective customers to explain programs, offer assessments, and close registrations

Provide information on class levels, make-up policies, and progress tracking

🧾 Administrative Support

Register new students and update scheduling information in software (JackRabbit)

Process payments and issue receipts

Keep printed materials organized and stocked

💼 Facility & Sales Support

Keep the lobby, waiting area, and front desk clean, organized, and presentable at all times

Restock customer-facing supplies:  brochures, merchandise, hand sanitizer

Promote and process retail sales (goggles, caps, apparel)

Support execution of special events, open houses, and family engagement initiatives

Requirements:

Excellent customer service and communication skills (in-person and phone)

Comfortable making sales-focused outbound calls to prospective customers

Detail-oriented, organized, and dependable

Able to multitask in a fast-paced, child-friendly environment

Experience with scheduling or POS software (preferred, not required)

CPR/First Aid certified or willing to obtain (training provided)

Evening and weekend availability is a must

What We Offer:

$14/hour starting pay

Flexible scheduling (up to 30 hours/week)

Ongoing training and growth opportunities

A fun, mission-driven team making a real difference

How to Apply:

Please submit your resume and a short note explaining why you’d love to join our team at British Swim School Lake Nona! Compensation: $14.00 per hour

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.