Company Description

Job Description 

The Front Desk Coordinator is a dynamic and multifaceted role designed to provide exceptional support to associates and visitors at the Global Home Office. This position emphasizes a commitment to excellent customer service, ensuring that associates and visitors receive timely and effective assistance while being a security presence and providing administrative support.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

Greet, check-in, and assist all associates and visitors at the Global Home Office.Contributes to Security team objectives by accomplishing related tasks and goals as assigned.Contributes to access control measures by providing guidance to visitors at check-in and departure.Prioritize and manage projects and follow through with issues and deadlines in a timely manner.Answers phones and directs all incoming calls in a professional way, promptly and efficiently.Follows up on all voicemails left for the company and associates.Assists with communications and event needs of the department.Maintains confidentiality for associates, candidates, and visitors at all times.Maintains a safe and clean reception area at all times.Escalates safety and security concerns to Security team and collaborates on resolutions

Key Responsibilities:

Customer Service and Engagement:  Provide quality and professional engagement with associates, vendors, and visitors.  Deliver high-quality customer service that embodies company values.Communication and Coordination:  Act as a liaison between visitors and associates, ensuring timely notification of visitor arrival.Administration:  Provide support to the security team by completing assignment administrative tasks and audits.

What Do You Need To Bring? 

Bachelor’s Degree or related experience  Effective verbal, written, and interpersonal communication skills. Working knowledge of Excel, Word, and Outlook Strong organizational skills with high attention to detail and accuracy Willingness to be flexible to changing demands and respond to feedback. Ability to adapt and work in a fast-paced, structured environment. A collaborative approach to working with cross-functional partners to achieve the vision of the larger team Ability to maintain confidentiality. 

Our Company  

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

Benefits & Perks  

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

Incentive bonus program401(K) savings plan with company matchAnnual companywide review process Flexible spending accounts Medical, dental and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off and one paid volunteer day per year, allowing you to give back to your community Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! 

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER