Job Requirements

Position Summary

The Front Desk Agent is responsible for delivering exceptional guest service and creating a welcoming first impression for all guests at the hotel. This role manages guest check-ins and check-outs, handles reservations and inquiries, and ensures a seamless guest experience aligned with Hilton brand standards and the elevated hospitality experience of the Outset Collection.

Key Responsibilities

Greet guests warmly and professionally upon arrival and departureProcess guest check-ins, check-outs, room assignments, and payment transactions accuratelyRespond to guest questions, concerns, and special requests promptly and courteouslyMaintain knowledge of hotel services, amenities, local attractions, and dining recommendationsHandle phone calls, reservations, and email inquiries in a timely mannerCoordinate with housekeeping, maintenance, and other departments to ensure guest satisfactionResolve guest issues professionally and escalate concerns when appropriateMaintain accurate guest records and ensure confidentiality of guest informationBalance cash drawer and complete daily shift reportsFollow Hilton and hotel operational standards, policies, and proceduresSupport upselling initiatives including room upgrades and hotel amenitiesEnsure the front desk area remains clean, organized, and professional at all times





Work Experience

Qualifications

High school diploma or equivalent requiredPrevious hospitality, hotel, or customer service experience preferredStrong communication and interpersonal skillsProfessional appearance and positive attitudeAbility to multitask and work efficiently in a fast-paced environmentBasic computer proficiency and experience with hotel property management systems preferredFlexible schedule including evenings, weekends, and holidaysAbility to stand for extended periods and occasionally lift up to 25 pounds

Preferred Skills

Experience with Hilton systems or similar hotel management softwareBilingual or multilingual communication skillsStrong problem-solving and conflict-resolution abilitiesPassion for hospitality and guest engagement


Benefits

Competitive hourly wage ($23/hr)Hilton travel discounts and team member perksHealth, dental, and vision insurancePaid time off and holiday payCareer growth and advancement opportunitiesTraining and development programs

Work Environment

This position operates in a professional hotel environment requiring continuous guest interaction, teamwork, and attention to detail. Front Desk Agents are expected to maintain the highest standards of service and professionalism representative of the Outset Collection by Hilton brand experience.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.